FAQ
FAQs
Frequently Asked Questions
Where is training delivered?
Training can be delivered from our Hallam campus, employer workplaces and approved training locations throughout metropolitan, regional and remote Australia.
Who are your courses suitable for?
Our courses are suitable for new entrants, existing workers, apprentices, employers and organisations seeking practical, industry-focused training.
How do I choose the right course?
If you’re unsure which course best suits your needs, contact our team. We’ll help identify the most appropriate training based on your experience, job role and employer or industry requirements.
Still have a question?
If you can’t find the answer you’re looking for, our friendly team is here to help. Whether you need advice on choosing the right course, understanding industry requirements or arranging workplace training, we’d love to hear from you.
Are your qualifications nationally recognised?
Yes. ArbTrack Australia is a Registered Training Organisation (RTO 41047), and our accredited courses lead to nationally recognised qualifications or Statements of Attainment where applicable.
What is the difference between accredited and non-accredited training?
Accredited training results in a nationally recognised qualification or Statement of Attainment. Non-accredited training is industry-specific and supports workplace competency or network requirements. Participants receive a Certificate of Completion for non-accredited courses.
What are ESI & Utility Units?
ESI & Utility Units are nationally recognised units of competency that support safe work within the Electricity Supply Industry and utility vegetation management sector.
Why do I need ESI & Utility training as well as the Certificate II?
The UET20321 Certificate II provides the nationally recognised qualification for powerline vegetation control. Depending on your employer or network operator, additional ESI and utility-specific training may also be required to support workplace authorisation and network access.
What is VESI Network & Safety Training?
VESI Network & Safety Training consists of industry-specific modules developed to support safe work practices and network requirements within the Victorian Electricity Supply Industry. These modules are delivered as non-accredited industry training.
What is Industry Currency training?
Industry Currency training helps existing workers maintain the knowledge and practical skills required to meet current workplace, employer and network requirements through refresher and update training. Enrolments
Can my employer book training for me?
Yes. Many of our candidates are enrolled by their employer as part of workplace training or ongoing competency requirements.
Do I need previous experience?
Entry requirements vary depending on the course. Some programs are suitable for new entrants, while others require previous experience or prerequisite units.
Can I complete individual units of competency?
Yes. Many nationally recognised units are available individually. Contact us to discuss your training requirements.
Still have a question?
If you can’t find the answer you’re looking for, our friendly team is here to help. Whether you need advice on choosing the right course, understanding industry requirements or arranging workplace training, we’d love to hear from you.
What should I bring to training?
We’ll provide joining instructions before your course, including any PPE or equipment required.
What happens if I don't achieve competency?
If additional training or assessment is required, your assessor will discuss the available options and support you through the reassessment process in accordance with our assessment policy.
Can I apply for Credit Transfer?
Yes. Credit Transfer is available for equivalent nationally recognised units where suitable evidence is provided. Visit our Student Information page or contact us for further information.
What learner support is available?
ArbTrack Australia provides support throughout your training, including language, literacy and numeracy assistance where appropriate, reasonable adjustment, and additional learner support where required.
Bookings & Administration
Can training be delivered at our workplace?
Yes. We regularly deliver training at employer workplaces and other suitable locations throughout Australia, subject to resource and safety requirements.
What if I need to cancel or reschedule?
Please contact our office as soon as possible. Cancellation and rescheduling conditions vary depending on the course and booking arrangements.
How do I contact ArbTrack Australia?
You can contact our team via phone, email or the enquiry form on our Contact page. We’re happy to answer questions and help you find the right training solution.
Still have a question?
If you can’t find the answer you’re looking for, our friendly team is here to help. Whether you need advice on choosing the right course, understanding industry requirements or arranging workplace training, we’d love to hear from you.
How do I access the ArbTrack Learner Portal?
Once your enrolment has been confirmed, you’ll receive login details and instructions for accessing the Learner Portal (if applicable).
What can I do in the Learner Portal?
The Learner Portal allows you to access course resources, complete assessments (where applicable), monitor your progress, view results and download certificates.
I can't log in to the Learner Portal. What should I do?
If you’re experiencing difficulties accessing the Learner Portal, please contact our administration team.
Do I need to complete my training through the Learner Portal?
Not always. The Learner Portal supports many of our courses by providing access to learning resources, assessments and learner information. The level of portal use varies depending on the course you are undertaking.
What if I'm not confident using computers or digital technology?
Basic digital skills are beneficial for many of our courses, particularly qualifications with ongoing learning and assessment requirements. If you’re unsure about your digital capability, please let us know before your course begins. We’ll discuss the course requirements with you and identify any support or alternative arrangements that may be available.
Can I opt out of using the Learner Portal?
Where the Learner Portal forms part of the course assessment process, participants are expected to use it to complete the required learning activities. If you have concerns about accessing or using the portal, please contact us before your course commences. In some circumstances, alternative arrangements may be available where they do not compromise the training or assessment requirements.
Still have a question?
If you can’t find the answer you’re looking for, our friendly team is here to help. Whether you need advice on choosing the right course, understanding industry requirements or arranging workplace training, we’d love to hear from you.
Our Training Programs
Nationally accredited courses and industry-specific training pathways.
Accreditations
Compliance & Standards
ARBTRACK Australia operates as a Registered Training Organisation (RTO 41047), adhering to the Standards for Registered Training Organisations 2015. This commitment ensures that all training and assessment meet national requirements and align with the Australian Qualifications Framework. By maintaining strict compliance with legislation and industry regulations, every qualification issued reflects recognised standards, assuring that training outcomes are credible, current, and accepted across the industry.
Resources
Student Information
Access policies, procedures, and essential training documentation
Contact Us
Explore Your Pathway
Connect with our team to enrol in the right training program